Tools for Measuring User Satisfaction
by Tom Tullis
Chapter 6 of our book, Measuring the User Experience, is all about "Self-Reported Metrics". Perhaps the most obvious way to learn about the perceived usability of something is to ask users to tell you about their experience with it. In many cases, how quickly or effectively users can accomplish some task may be less important than how satisfied they are with the experience. A variety of tools and services are available to help measure that satisfaction. These are just some of them that I'm familiar with. Of course, you can also use general-purpose online surveys to capture this information.
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